When I got to the dealership, my vehicle was still a little dirty, and I voiced my opinion that to the salesperson that I had and he offered to try and take care of the problem to the best of their ability.
I've had the car for over a week now, and I'm very happy with my purchase from CarMax. Everything has been smooth, and the vehicle is just as promised on the website. There were a couple of digital scratches that were not pictured in the app, but they are not enough for me to be unhappy.
I will keep it is updated if there happens to be any pickups, but as of right now I am definitely recommending CarMax as a place to shop and buy a used car. We were looking to upgrade one of our current vehicles with a newer and more luxurious car. As the car we were looking to get rid of was a sedan that is what we decided to look for. Not fully understanding Carmax we let a very nice Cadillac get by us by not having it shipped to the Reno Carmax store.
After researching Carmax more we spotted a Lincoln Continental in California that would be shipped to Reno for no charge and a test drive. After a paperwork glitch we were able to arrange a test drive and I really liked the car but it was a little more than I wanted to pay.
Well after attempting to get the price lowered to no no avail we decided this was the car for us and we traded our Buick in and purchased the Lincoln. Which, by the way was our first Ford product in more than 25 years.
Overall we are pleased with the Car and Carmax. Will definitely look to them next time we are in the market for a car. When I arrived at the Dayton CarMax Travis looked clean and professional and greeted me with a smile. I went in on a miserable cold winter evening not knowing what kind of car I wanted. He was very knowledgeable and we were quickly able to narrow my search. He's got a great memory so he helped me remember what I liked and didn't like.
Over several weeks he located various vehicles for me, had them transferred, and set me up for 24 hour test drives. I am very picky and Travis had extreme patience. Travis always promptly returned my texts, phone calls, and emails. Travis always made sure the vehicles I wanted to see were clean and warmed up when I arrived for my scheduled pick up time. When I wanted to compare a Lexus RX base trim to an F Sport, Travis went above and beyond and had them both cleaned and parked side by side for me to easily compare the two trims.
Travis is easy to work with and truly listens to his clients. Springboro, Ohio. The car was shipped in two days. It was supposed to be delivered. They said I had to come to store.
I told them I had Covid. They said come anyway. The manager was unwelcoming, told me my documents weren't correct and frowned on me because I had Covid. He was rude so I walked out.
I called from outside and was told I was banned because of Covid. I got home talked to a nice lady named Danielle. She went thru documents and assured me I was good. The next day they said they couldn't bring car because I had Covid. I called corporate. I was told if I wait 5 days they would bring car.
At this point I have talked to 5 different people telling me 5 different stories. And during all of this my 94 yr old mom is in the hospital fighting for her life. I was honest about Covid and they treated me like a dog.
I have paid for car insurance and still don't have the car. I'm a patient understanding person but this is Ridiculous. This has been hell. They don't care about customers, just about getting your money. I wish I had read the reviews first because many people have had a negative experience with them. I need a car but I rather walk. Found a car online, got an offer online for my trade in and make an appointment to go in. I pull out of the dealership parking lot and I see the check engine light is on!
Call CarMax and they tell me to bring the car back tomorrow. Good thing I look for myself because the service center is not even open on Sundays. So I bring it Monday and they tell me to bring it to the BMW dealer down the street and see if they have a loaner for me! BMW doesn't have a loaner so Carmax agrees to give me one. I set it up the day before and it still took them 1. This company does not care about customer service. Do business with them at your own risk!
If your time is valuable this goes double. I'd love to just return the car but once you're down the rabbit hole you're pretty much stuck. I purchased a car from Clearwater Carmax. They promised to mail the title but after one month no title was received. I called the business office and promised they will send it ASAP.
Since two months after the purchase nothing was received called them again and the reply was that they only issue electronic titles. I asked a person how can I access an electronic title but the person at the office told that he will not send me the requested info.
I wrote to the manager a text complaining about the lack of help but no reply. I paid my car off in October. It's January and has still not come off my credit report.
They're saying it could be mid-February before it does. That's days from payoff. Very dissatisfied. Will not be using them again. I purchased a car from CarMax in February. A year later I got into an accident only to find out that the car had already been in an accident.
When I purchased the car it had that it had been into no accidents. Well that was a lie. I purchased this car at the Rosenberg location. I also wanna add it had water damage after really looking into what I had bought. It was nice on the outside but water damage and a lot of electrical problems. I have a PhD and still wouldn't have been able to navigate the system without this help. I can't recommend People Clerk enough. But there was no way I had the time to learn how to file in small claims court myself.
Let me tell you it was the best decision I made for the situation I was in. People clerk has a simple process from start to finish. Camilla is very friendly and she will communicate and stay in touch from start to finish. We have created a list of 8 tips that will help you win your California small claims lawsuit. To many, it may come as a surprise that many of the tips listed below involve the procedure you have to follow even before you get to tell a judge about your lawsuit.
Your ultimate step- by- step guide for California small claims. Learn how to file your California small claims court case. Do you have a dispute with car dealership over a car you purchased, a refund on a warranty, or bad title? You have several options, including suing the car dealership in small claims court.
How to Sue Carmax April 5, People Clerk helps you with your small claims court lawsuit. Get started. In this article, learn about: Common types of small claims lawsuits against car dealerships. What to do before suing Carmax in small claims court. How much does it cost to sue Carmax in small claims? How much can you sue Carmax for in small claims? How to file a small claims lawsuit against Carmax. Fun fact, lawyers are not allowed at the initial small claims hearing!
This is to even the playing field so that each party has an equal chance of obtaining justice. Common types of small claims lawsuits against car dealerships We often receive the question, can I sue a car dealership in small claims? Here are some examples of small claims lawsuits against car dealerships: The car had mechanical issues shortly after you bought it. For example, you bought the car and the next day the engine started to act up.
Made a fraudulent misrepresentation or advertising regarding the car you purchased. For example, the car dealership lied that the car was never in an accident. Failing to fix your car after you purchased a warranty. For example, you purchased a warranty when you bought the car and you pay for repairs after having mechanical issues. Now the dealership or the warranty won't refund you for the money you spent fixing the car. Failure to refund you.
For example, if you cancelled an extended warranty you purchase and the dealership agreed to refund you but never did. Failure to give you the title documents.
For example, you purchased a car but the car dealership didn't provide you with the title documents to the car. What to do before suing Carmax in small claims court Contact Carmax's Customer Service Call Carmax's customer service phone number and have them troubleshoot your problem.
Contact Carmax on Twitter Many companies respond to Twitter complaints extremely fast. Create an evidence packet to attach to the complaint form. For example, any contracts, receipts, disclosures, warranties, checks, pictures, etc. We can create an evidence packet for you! Mail the complaint and the evidence packet to the closest DMV investigations office to where you are located or to their Sacramento office. Did you purchase a warranty from Carmax? Send a Demand Letter A demand letter is a letter that outlines a set of requests.
What to include in the demand letter? Unsure of what to include in your demand letter to Carmax: How much money you are owed. Why you are owed money. Your contact information. Where to send payment.
Give them a few days to respond usually about 7 to 14 days. State that if they don't respond, you intend to sue. Where to mail the demand letter to? So how much are you going to spend by suing Carmax in small claims court? Court Filing Fees The amount you will pay to file a small claims lawsuit in California depends on how much you are suing Carmax for.
Serving Costs Once the lawsuit is filed, you have to notify Carmax that you have sued them. The process is faster in small claims than in other courts as your hearing will usually be scheduled days after you file the lawsuit. Lawyers are generally not allowed in small claims which helps keep the costs of suing low. Download here. It is also known as the "complaint" or "claim. Here is the information you will need for the lawsuit: Make sure you review your CarMax contract as Carmax uses a few different entity names when doing business!
Carmax Auto Superstores, Inc. Step 3: Serve the lawsuit on Carmax's agent Remember, you will be serving Carmax's "agent for service of process" as listed on the California Secretary of State's website.
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